CUSTOMER STORY – SUITE

A Digital DNA Story

How Diasorin transformed board management and information flows, while ensuring compliance with Legislative Decree 231 and gaining operational efficiency.

AT A GLANCE

Challenges

Entirely paper-based document management, requiring the printing of dozens of sets for every meeting
The previous tool was limited to sending files, with no structured archiving or tracking
Heavy manual workload for document collection, distribution, reminders, and follow-up
Zero traceability of actual access to pre-board documentation
Difficulty ensuring confidentiality and proper document lifecycle management
Corporate secretariat managed by a legal department under constant operational pressure

Results

–90% of documents printed per meeting: from dozens of paper copies down to 1 courtesy copy
7 dedicated instances for various corporate bodies on a single platform
Documents archived by agenda item and immediately searchable
Full traceability of actual access to corporate information, in compliance with Legislative Decree 231
–70% of the workload related to the corporate secretariat, with no training sessions required
Information flows between business functions and corporate bodies fully automated

Products Used

Board Portal

INTRODUCTION

For over 50 years, Diasorin has developed, produced, and marketed cutting-edge solutions and highly specialised tests for laboratories around the world.

The company was born from a management buyout in 2001, the diagnostic group was relaunched and listed on the Milan Stock Exchange in 2007, and has grown to become one of the top 40 Italian listed companies by market capitalisation, with revenues close to €1.2 billion and more than 3,000 employees worldwide.

The company’s history and management style have inspired the legal department, pushing it toward a constant search for new technological solutions to carry out its work quickly, precisely, and efficiently.”

THE CHALLENGE

The boards of listed Italian companies following the Corporate Governance Code must periodically self-assess how they function. Legislative Decree 231/2001, the Italian law that introduced corporate criminal liability and requires companies to adopt a formal Organisational Model and Supervisory Body, added another layer of urgency. Diasorin needed a solution that met its Decree 231 requirements while fixing other parts of the legal operation that had been left behind.
The tool they had was essentially an email system. Documents weren’t organized by agenda item. Nobody could tell whether materials had actually been read.

The consequences were clear:

Every meeting meant printing stacks of documents, storing them securely, then disposing of them afterwards, counting hundreds of pages per year
There was no visibility into whether directors had actually reviewed pre-board materials, making it hard to assess or improve board preparation quality
Document collection, distribution, reminders, and follow-up all fell on the team manually, leaving little room for anything else

Managing governance for a listed multinational with a lean team means process improvement is constant work, not a periodic exercise. The combination of manual effort, confidentiality requirements, and growing expectations from internal stakeholders made one thing clear: something had to change.

THE SOLUTION

A platform built for governance, and regulation ready

Diasorin’s legal team already knew DiliTrust. Several members had introduced Board Portal in previous roles and had good experiences with it.
The Board Portal was rolled out across all of Diasorin’s governance bodies, using its modular architecture to cover growing needs without adding complexity. Three environments were set up:

Board of Directors and internal committees: centralised, secure, and fully traceable management.

Board of Statutory Auditors: a structured repository for issued opinions, non-audit authorisations, and information flows from Internal Audit.

Supervisory Bodies: dedicated to overseeing the Organisational Model under Legislative Decree 231/2001.

Diasorin also spotted a broader application. Decree 231 is one part of a larger Internal Control and Risk Management System (“SCIGR”) that has come under renewed scrutiny following recent reforms to the Consolidated Financial Act. Listed companies must establish structured information flows between corporate bodies and key business functions to support risk monitoring and integrated compliance.

To manage that, Diasorin strategically used DiliTrust’s Board Portal to define who sends what to whom, scheduling deadlines, sending automated reminders, and archiving everything in one traceable repository. The design phase is complete; implementation starts shortly.

THE RESULTS

Five governance bodies. One platform. A lot less paper.

The results are visible: less time on administrative tasks, more time for higher-value work. The numbers tell most of the story, but the operational reality behind them is equally significant.

70% reduction in workload related to document collection, distribution, and printing. Those efficiency gains have allowed the team to handle growing complexity without expanding.
90% fewer documents printed per meeting. The platform’s wide adoption among listed companies, combined with its ease of use, has made paper copies nearly unnecessary. The team no longer needs to print hundreds of documents a year and manage the entire document lifecycle through to destruction.
Zero training sessions during board renewals. New directors and supervisory body members already knew the tool, and for those who didn’t, it’s intuitive enough that no formal onboarding was needed.
Full access traceability. The legal team works with a tool that logs every action, enabling full accountability while giving visibility into the quality and accessibility of board information.
7 dedicated instances on 1 platform: the Board of Directors, internal committees, the Board of Statutory Auditors, and the Supervisory Bodies, all consolidated, all traceable.

When asked what advice they’d give colleagues considering a similar move, Diasorin’s legal team points to the Board Portal’s ease of use and efficiency. The team runs periodic benchmarks against competitors, but most alternatives to the Board Portal turned out to be too rigid, too complex, or built for a different kind of organization.

”DiliTrust is like a reliable car, you pick it up quickly, and it gives you an immediate sense of security and control. The support is excellent: whenever a problem comes up, there’s always someone there to respond and help.”

Valerio Vaccarone, Corporate Legal Affairs Manager – Governance & Compliance at Diasorin

You’ve seen how DiliTrust helped an international health company move from decentralized and paper board management to a fully digital strategy. Discover how we can help your business do the same.

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