Privacy Policy
This policy was last updated on 27/01/2025.
Your privacy is important to us.
DiliTrust is committed to respecting your privacy and protecting your Personal Data. DiliTrust has updated its Privacy Policy in accordance with applicable Data Protection regulations, notably Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (General Data Protection Regulation – “GDPR”) concerning the protection of individuals with regard to the processing of personal data and the free movement of such data, repealing Directive 95/46/EC. This Policy (“Policy”) describes how we respect your privacy and how we may collect you Data when you visit our website, https://www.dilitrust.com/, including other sites we own and operate (hereinafter “Site(s)”) and when you submit the contact form through our Sites.
1 – Who collects your data
Your Personal Data is collected by DiliTrust SAS, Tour Opus 12, 77 Esplanade du Général de Gaulle, 92081 Paris la Défense Cedex France.
Depending on your location, data may also be processed by a subsidiary of DiliTrust. For the purpose of this Policy, DiliTrust SAS together with its subsidiary will be referred to as “DiliTrust”.
For any inquiries, you can contact our Data Protection Officer via email at [email protected]
2 – Information we collect
When you visit our Site, our servers may automatically log the standard data provided by your web browser. This data may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device you are using to access our Site. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect may depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may also process other personal information, such as your name, email, connection data, job function, voice, image or any other information you provide to us for other purposes as described herein.
We only request the relevant personal information in respect with minimization principle.
3 – How we collect information
We collect information by fair and lawful means, either when you are visiting our website, when you request to be contacted via our contact page or for other purposes as described herein. We also let you know why we’re collecting it and how it will be used.
We may collect your Personal Data directly from you or:
4 – Use of information
We may use your information to understand who our visitors are, how we may improve their experience of our website in future or to contact you. We do not disclose the specifics of this information publicly.
When filing the contact page, we will use your personal details to contact you with updates about our Site and services, along with informational content that we believe may be of interest to you.
Depending on the context in which your data is processed, we may use it to grant prospects access to client testimonials about our product, enhance and provide demos of our tool, handle inquiries as part of our whistleblowing process, and support business development initiatives.
Additionally, we use may use client employees or user data to improve the performance and quality of the Service, compile statistics, gather and publish Client testimonials about our product, provide users with training on our tool, manage invoicing and accounting related processes.
We ensure that one of the following conditions is met for each of the purpose for which we collect your data:
If you wish to opt out from receiving content from us, you can follow the “unsubscribe” instructions provided alongside any informational correspondence from us or send your request to [email protected].
5 – Data processing and storage
The personal information we collect is processed by DiliTrust and, as the case may be, by third-party providers as indicated in this Policy.
We only retain Personal Data in accordance with legal provisions for a duration not exceeding that necessary for the purposes for which it is collected and processed. While we retain this data, we will protect it within commercially reasonable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.
If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.
For any inquiries regarding processors and data retention, you can contact our Data Protection Officer via email at [email protected].
6 – Cookies
Your navigation on our Site(s) may involve the use “cookies” to collect information about you and your activity across our Sites. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy below for more information.
7 – Third-parties
We may notably use the following third parties as part of the processes described herein:
| Third Party | Purpose |
| Aircall | Busines development |
| Praiz | Busines development |
| Mailchimp | Busines development |
| Hubspot | Busines development |
| Nomination | Busines development |
| GotoWebinar | Busines development |
| Lusha | Busines development |
| zerobounce | Busines development |
| Claym | Client testimonial on our product |
| Captain data | Busines development |
| Academy Ocean | User training |
| Teams | Demos |
| Netsuite | Accounting |
| Wisthleblowing | |
| Confluence | Data subject right requests |
For cookies, please see click on the little blue icon at the bottom left-hand side of the screen.
Some of these services may access our data solely for the purpose of performing specific tasks on our behalf.
We may, from time to time, allow limited access to the data by external consultants and agencies for legitimate purpose. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.
We will refuse government and law enforcement requests for data if we believe a request is unfounded, too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.
We do not sell or rent your personal information to marketers or third parties.
For any inquiries regarding third parties and related data retention, you can contact our Data Protection Officer via email at [email protected].
8 – Limits of our policy
This privacy policy only covers DiliTrust’ own collecting and handling of data. We cannot accept responsibility or liability for partners, affiliates and third-party providers.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites or their practices regarding the protection of personal data that they may collect. Therefore, DiliTrust disclaims any responsibility or liability for the processing of your personal data by these third parties.
9 – Changes to this policy
At our discretion, we may change our privacy policy to reflect current acceptable practices. Previous versions can be accesses under demand to [email protected].
10 – Your rights and responsibilities
You have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted.
Feel free to contact us if you have any concerns or questions about how we handle your data and personal information:
[email protected]
11 – Cookie Policy
We use cookies to help improve your experience of our Site. This cookie policy is part of DiliTrust’ privacy policy, and covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy.
If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from our Site(s), with the understanding that we may be unable to provide you with some of your desired content and services.
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).
Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Essential cookies
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.
Performance cookies
Performance cookies are used in the tracking of how you use a website during your visit. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our Site.
Functionality cookies
Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our Site.
Targeting/advertising cookies
Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.
How you can control or opt out of cookies
If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website, except for necessary cookies. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie, at any time.
If you browse websites from multiple devices, you may need to update your settings on each individual device.
Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.
If you wish to change your cookies choice, please see click on the little blue icon at the bottom left-hand side of the screen.