As one of Europe’s largest transportation groups, this organization plays a critical role in ensuring mobility and connectivity across France. With over 270,000 employees and steadily growing annual revenue, efficiency is essential, but never at the expense of robust governance.

CASE STUDY – MATTER MANAGEMENT

On the Right Track: A 180° Matter Management Transformation

The story of how a smarter litigation system strengthened financial discipline and brought clarity to one of Europe’s largest rail networks.

Ottakringer Getränke AG

AT A GLANCE

Challenges

  • Rising litigation provisions putting pressure on financial performance
  • Need to improve efficiency and redistribute workloads across the legal department
  • Public procurement requirements for modern, scalable solutions

Results

  • Improved visibility and control over litigation provisions
  • Significant time savings on case and reporting management
  • Stronger coordination between legal functions and departmental managers

Products Used

Matter Management

INTRODUCTION

As one of Europe’s largest transportation groups, this organization plays a critical role in ensuring mobility and connectivity across France. With over 270,000 employees and steadily growing annual revenue, efficiency is essential, but never at the expense of robust governance.

The legal department holds a significant mandate, managing thousands of litigation cases across multiple subsidiaries. Like many large organizations, it faced challenges due to limited transparency and rigid, inconsistent processes, which impacted efficiency. The goal was clear: implement standardized, scalable litigation workflows that could operate seamlessly across the entire group.

THE CHALLENGE

Unclear matter tracking and rising costs

Between 2023 and 2024, the organization experienced a sharp increase in litigation provisions, putting significant pressure on financial performance. The legal department needed more than quick fixes. Temporary solutions were no longer sufficient. Existing systems, or in some cases the absence of them, were creating serious obstacles:

  • Uneven workload distribution, with complex case handovers during staff absences
  • Difficult tracking of provisions and risk assessments, driving up costs
  • Limited, unstructured access to shared information between legal counsel and department management
  • Time lost to manual searches due to lack of centralization and an effective search tool

The Group Procurement team, Legal Operations, and Regional Legal Directors all agreed on one thing: it was time to rethink matter management to enable better, more transparent ways of working.

THE SOLUTION

Centralized access to litigation data and insights

DiliTrust was no stranger to the rail network. The group had already been using its board management and entity management solutions for some time. Following a competitive tender process, DiliTrust was once again selected as the preferred partner for legal matter management. The rail network found exactly what it needed in DiliTrust:

Seamless case creation with automatic updates tracked across every stage of the
litigation lifecycle

Automation of repetitive tasks, such as generating summary sheets and litigation reports

A centralized repository for recording accounting provisions and planning legal costs in advance

Beyond delivering a user-friendly platform for case tracking, DiliTrust stood out for its competitive pricing and strong ESG performance. The latter was especially important to the Procurement team, as a solid ESG rating is a key requirement in the provider selection process.

THE RESULTS

A trusted partnership delivering measurable results

  • Financial discipline: Accurate tracking of provisions, supporting better cash flow management
  • Cost efficiency: Reduced external legal spend through streamlined internal processes
  • Operational impact: Time saved on case management and reporting, boosting legal team productivity
  • Scalability: A sustainable, future-ready platform built to support long-term transformation

By partnering with DiliTrust, this major transportation group turned rising litigation pressures into a catalyst for legal modernization. The company set new benchmarks for matter management efficiency, collaboration, and control. This partnership also contributed to stronger internal financial management, and the transformation is just getting started.

Learn more about what DiliTrust can do for your legal team, whether it’s speeding up workflows, gaining efficiency, cutting costs, or simply addressing the challenges you’re facing today.

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