Customer Success

An Expert Customer Success Team That Works for You
Every Step of the Way

Two collaborators use board portal

At DiliTrust, technology is only part of the story. What really makes the difference is the people behind it.

A dedicated team that works with you from day one to make sure you get the most value from the platform.

With personalised guidance, hands-on support, and proactive advice, we help you roll out, adopt, and optimize DiliTrust to match your evolving needs. Whether you’re just getting started or expanding your usage, we’re here to make sure you succeed.

ONBOARDING & PROJECT MANAGEMENT

A smooth start

Your success starts with a structured, expert-led onboarding process. Our goal is to ensure a seamless transition, setting you up for long-term success.

  • A dedicated project manager by your side from day one, making sure your priorities stay front and center.
  • A clear project roadmap — from kick-off to training — so your teams know exactly what to expect at every stage.
  • We help you personalize the platform to fit your needs, sharing real-world best practices from over 2,500 organizations.
  • We handle your data migration securely, so you can focus on what comes next.

ONGOING ACCOUNT MANAGEMENT

Long-Term Success

Beyond onboarding—we help you maximize value at every stage.

  • Your dedicated account manager gets to know your business inside out — they’re your go-to partner from the start.
  • We check in regularly with proactive advice to help your teams work smarter, not harder.
  • Together, we build success plans to make sure your DiliTrust platform evolves with your business.
  • We’re committed to helping you get the maximum value from the platform—ensuring it becomes an essential driver of success for your organisation.

Customer Care You Can Count On

24/7, Always Local

Fast, multilingual support that helps you stay productive.

  • Our customer care teams are available 24/7, speaking your language and just a local call away.
  • Whenever you need help, you’ll hear from us in 25 minutes or less — no endless waiting.
  • If something takes time to fix, we’ll always offer a quick workaround so your work keeps moving.
  • Our support, account, and project teams work as one — so you never have to explain your story twice.
Ready to get started?
97%

Customer Retention Rate

Because trust matters

100%

SLA Compliance

We deliver on our commitments

<25′

First Response Time

Fast support when you need it

dilitrust's customer success global presence

Our Customer Success teams are located all over the world: Abidjan, Abu Dhabi, Amsterdam, Berlin, Buenos Aires, Casablanca, Bogotà, Dubai, Gijón, Lyon, Madrid, Mexico City, Milan, Montreal, Munich, Paris, Philadelphia, Rabat, Rome—and as we grow, new locations are continuously added to better support you.

CLOSE TO YOU

Our Customer Success teams are close to you, wherever you are

With Customer Success teams in 18 locations across Europe, North America, Africa, and the Middle East, we’re never far from where you do business. But it’s not just about proximity — it’s about speaking your language, understanding your local challenges, and being ready to help when you need us.

Whether you’re calling from your boardroom in Paris, checking in between meetings in Milan, or reaching out from a late-night session in Mexico City, there’s always someone at DiliTrust who speaks your language.

Wherever you are, whatever you need — we’re right here, ready to support you.

Are you a DiliTrust user trying to get in touch with us?

If you’re already a DiliTrust client you contact our Customer Care team for immediate response with the following methods:

  • France +33172180233
  • Canada +1 855-923-3117
  • Italy +39 023056 5500
  • Emirates +97 1800 035 77 00 24
  • Spain +34 910 48 2828
  • Germany, Austria, Switzerland +49 89 62825557
  • USA +1 844-222-8717
  • UK +44 20 45 38 08 07

Are you new to DiliTrust?

Explore all our services and products with a member of our team.